[Hiring] Client Experience Intake Specialist @Job Duck

Role Description

This role is ideal for a calm, empathetic professional who thrives in fast-paced legal environments and enjoys being a trusted point of contact for clients during sensitive moments. As an Intake Specialist, you will play a vital role in shaping first impressions, qualifying leads, and ensuring cases move forward smoothly through clear communication and consistent follow-up. Your daily work will directly support legal workflows by organizing information, managing client interactions, and keeping attorneys informed without the need for handholding. Success in this role comes from being highly responsive, emotionally intelligent, and confident in managing competing priorities. If you are dependable, proactive, and take pride in staying one step ahead, Job Duck offers an opportunity to make a meaningful impact every day.

Monthly Compensation Range: 1,142 to 1,220 USD

Responsibilities include, but are not limited to:

• Manage workload independently to reduce the need for oversight
• Communicate task status and workflow updates clearly to PNC
• Follow up on active and pending cases to ensure progress
• Assist with legal documents, research, and case preparation
• Qualify and manage incoming leads accurately and efficiently
• Handle inbound phone calls and serve as a primary intake contact
• Maintain up-to-date records in the CRM system
• Send professional and timely emails to clients and internal teams
• Take detailed notes during meetings and client interactions
• Complete intake documentation and ensure accurate data entry

Qualifications

• Strong written and verbal communication skills
• 1 year experience as an Intake Specialist
• High level of accuracy and detail orientation
• Availability for inbound phone calls and timely follow-ups is required
• Strong requirement for clear and ongoing communication with PNC regarding workflows and task progress
• Persistence and follow-through when completing tasks
• Must be consistently responsive during working hours
• Ability to work independently without ongoing supervision

Work Schedule

• Monday-Friday
• Expected call volumes: 6-15 calls daily
• Location: Remote
• Time Zone: Central Standard Time [CST]
• Work Shift: 8:00 AM - 5:00 PM [CST][CDT] (United States of America)
• Languages: English

Application Process

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.