[Hiring] Client Engagement Specialist @Cyber Centaurs

Role Description

Cyber Centaurs is seeking a Client Engagement Specialist to support our growing volume of inbound client inquiries and help ensure prospective and existing clients receive a fast, professional, and organized response. This is not a traditional administrative or call-center position.

The Client Engagement Specialist will often be the first person a prospective client speaks with when contacting Cyber Centaurs about an urgent cybersecurity incident, suspected employee misconduct, digital forensic matter, or other sensitive situation. The ideal candidate is highly organized, confident speaking with executives and professionals, comfortable handling urgent situations, and commercially minded. The role will initially focus on:

• Client intake
• Lead qualification
• Scheduling
• Follow-up
• CRM management
• Sales support

Over time, the successful candidate will have the opportunity to develop deeper knowledge of Cyber Centaurs’ services and progress toward conducting client discovery calls and independently managing standard client engagements.

Qualifications

• 2+ years of experience in a client-facing, sales-support, account coordination, professional services, customer service, intake, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and follow-up discipline.
• Comfortable speaking with business owners, executives, attorneys, IT professionals, and other senior stakeholders.
• Ability to remain professional and composed when clients are dealing with urgent or stressful situations.
• Strong attention to detail.
• Ability to manage multiple active conversations, appointments, and follow-up activities.
• Comfortable working with CRM systems and modern business software.
• Ability to work independently in a remote environment.
• Strong judgment regarding when an issue should be escalated.

Requirements

• Experience in cybersecurity, IT services, legal services, digital forensics, insurance, consulting, managed services, or another professional services environment.
• Experience supporting a sales or business development team.
• Experience qualifying inbound leads.
• Familiarity with cybersecurity concepts such as ransomware, business email compromise, Microsoft 365 compromise, data breaches, insider threats, or digital forensics.
• Experience working with attorneys, executives, or technical professionals.
• Experience with Zoho CRM or a comparable CRM platform.
• Experience working in a fast-growing small or mid-sized business.
• Direct digital forensics or cybersecurity experience is helpful but is not required.

Benefits

• Base Salary: $65,000–$75,000, depending on experience and qualifications
• Performance-based incentive compensation
• Paid time off
• Paid holidays
• Remote work environment
• Professional development opportunities
• Training in digital forensics, incident response, cybersecurity services, and client engagement
• Career advancement opportunities within a growing cybersecurity services firm