[Hiring] Client Engagement Coordinator @HireLATAM

Role Description

Our Client is seeking a whip-smart, service-oriented Client Engagement Coordinator to own the front end of their client experience. Serving as the vital link between initial prospect inquiry and signed contract handoff, this professional will:

• Manage rapid inbound lead response
• Execute structured intake conversations
• Keep sales calendars full
• Run disciplined proposal follow-ups

Reporting to the Sales & Marketing Operations Manager during U.S. Pacific business hours (8:00 AM – 5:00 PM PST), this seat combines concierge-level client support with proactive sales development rigor, backed by weekly professional sales coaching.

Key Responsibilities

• Inbound Speed-to-Lead, Call Coverage & Appointment Booking
  • Responds to all inbound leads within minutes during business hours, ensuring zero lead decay.
  • Answers live inbound calls warmly, knowledgeably, and authoritatively, cross-covering with team members to maintain high live-answer rates.
  • Conducts thorough intake conversations to gather key hillside property details and books qualified appointments onto the sales team’s calendars.
  • Sends automated appointment confirmations, reminders, and virtual consultation links to minimize no-show rates.
• Proposal Follow-Through, Contract Execution & CRM Hygiene
  • Issues official contracts within 24 hours of project go-ahead and assists in getting proposals sent out the same day they are ready.
  • Owns multi-channel follow-up sequences (calls, texts, emails) on outstanding proposals and agreements, tracking e-signatures through to completion.
  • Warmly transfers conversations involving pricing, scope changes, or sales objections directly to Account Executives.
  • Maintains strict CRM hygiene within every record, ensuring accurate pipeline stages, documented next steps, and specific loss/parked reasons.
  • Leverages internal AI tools daily for proposal creation and intake optimization while logging customer review requests upon job completion.

Key Performance Indicators (KPIs)

• Speed to First Response: Under 5 minutes for inbound leads during business hours.
• Live Call Answer Rate: 90% or higher during business hours.
• Contract Turnaround: 100% of contracts issued within 24 hours of go-ahead.
• Proposal Cadence Discipline: 100% follow-up held on active proposals; zero silent deals past 7 days.
• CRM Hygiene Standard: 100% accuracy on pipeline stage, next step, and lost/parked tracking reasons.

Qualifications

• Required Qualifications
  • Concierge Service Instinct: Exceptional customer-facing instinct with a warm, polished, and empathetic communication style.
  • Fluent English Skills: Advanced written and spoken English communication skills capable of crafting clear, persuasive, and professional emails and texts.
  • CRM & Technical Aptitude: Demonstrated proficiency in CRM management, digital scheduling platforms, and genuine comfort adapting to modern AI workflow tools.
  • Sales Discipline & Coachability: Comfortable being coached like a sales professional, applying weekly objection-handling training to intake conversations.
  • Schedule Alignment: Full availability to work dedicated full-time hours, Monday through Friday, from 8:00 AM to 5:00 PM PST.
  • Remote Work Infrastructure: Quiet dedicated workspace, personal computer, professional headset, and a high-speed, stable internet connection.
• Preferred Qualifications
  • Prior experience in residential construction, home services, trades, real estate, or high-touch luxury service industries.
  • Demonstrated background handling high-volume inbound leads and rapid follow-up workflows.

Benefits

• Professional Sales Coaching: Weekly objection-handling coaching with an outside sales coach to sharpen communication skills.
• Clear Career Path: Direct growth opportunities toward Senior Coordinator and Sales Operations leadership roles as the department expands.
• 100% Remote Infrastructure: Dedicated full-time engagement executed remotely from Latin America.