[Hiring] Client Coordinator @ExamWorks

Role Description

Are you a detail‑oriented professional who thrives on delivering exceptional customer service while keeping operations running smoothly? Join us as a Client Coordinator, where you will play a key role in managing client inquiries, supporting case workflow, and ensuring high‑quality documentation across multiple departments.

The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses, or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation, and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.

Hours: Monday-Friday 10am-7:30pm CST

Location: Remote

Qualifications

• High school diploma or equivalent required.
• Minimum one-year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• No specific certificates, licenses, or registrations required.

Requirements

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and/or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and/or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented, and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Benefits

• Extended hours are occasionally required beyond the regular eight (8) hour work day.
• The noise level in the work environment is usually moderate.

Company Description

Examworks offers our vendors a vast network of providers who perform Compensation and Pension (C&P) exams, Separation Health Assessments (SHAs), and Reserve Health Readiness Program (RHRP) evaluations for our Nation's Veterans. Our offices are outfitted with state-of-the-art equipment and highly skilled medical professionals. We pride ourselves on delivering quality services in a timely manner.

Examworks is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities, and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected under local, state, or federal laws.