[Hiring] Client Care Representative @Nexus Technologies LLC

Role Description

Collaborative and organized Client Care Representative who enjoys problem solving and variety. You are a skilled communicator on all levels coordinating with internal teams and clients to ensure timely and accurate support.

• Answer and properly field all inbound calls; return customer calls and emails with urgency
• Assist staff with coordinating and scheduling the appropriate resources
• Maintain comprehensive notes in CRM regarding customer inquiries and responses
• Support the sales team with some client account management activities
• Coordinate and complete task lists for small projects
• Enter, track, and follow up on customer requests (online, voice mail, etc.)
• Maintain the CRM database and customer profiles
• Create, edit, and distribute various correspondence, reports, email, and spreadsheets
• Maintain and update sales opportunities in the ConnectWise program

Benefits

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

Company Description