[Hiring] Client Care Coordinator On-Call @Care Partners

Role Description

The Client Care Coordinator plays a central role in ensuring seamless care delivery by coordinating client onboarding, caregiver placement, scheduling support, and ongoing service management. This role serves as a primary operational liaison between clients, families, caregivers, internal teams, and payer requirements.

• Serve as a primary point of contact for scheduling clients and families
• Support client care continuity following start of care
• Ensure accurate collection and entry of client information in AlayaCare
• Coordinate caregiver placement, scheduling, and coverage needs
• Monitor ongoing client satisfaction and address service issues
• Maintain accurate documentation, authorizations, and compliance requirements
• Collaborate with Intake, Scheduling, Billing, and Operations teams

Qualifications

• High school diploma or equivalent
• 1–2 years experience in home care, healthcare coordination, or client services
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with AlayaCare, Private Pay, CalAIM, or Regional Center programs preferred

Benefits

• Compensation: $25/hr (Negotiable)
• Type: On-Call
• Location: REMOTE
• Schedule: Friday evening - Monday morning
• On-Call Hours/Rates: Evening hours after 5 pm, Morning hours before 8 am
• $90 for weekdays and $115 on weekends
• Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings
• Generous PTO Plan (3 weeks) and encouragement to USE IT!
• 6 holidays
• 5 sick days
• Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth
• Open Doors, Open Minds: Transparent leadership that listens and values your voice
• Work-Life Bliss: Team outings, company events, and a commitment to putting you first
• An Office That Feels Like Home: Modern, welcoming, and dog-friendly (as long as Fido’s well-behaved!)

Company Description

Care Partners At Home is a leading provider of non-medical home care services in Orange County. We serve a diverse client population including Private clients, CalAIM Community Supports members, and Regional Center consumers. Our mission is to deliver high-quality, compassionate, and reliable care while supporting families, caregivers, and payer partners with excellence and accountability.