[Hiring] Client Care Agent @COLLETTE TRAVEL SERVICE INC

Role Description

Collette is currently seeking Client Care Agents to join our Client Care Team. This is a remote role.

Do you enjoy working in a fast-paced environment? We are seeking an exceptional Client Care Agent who will service the needs of Collette customers in an inbound and outbound telephone contact environment. Our Client Care Agents are responsible for supporting our sales team and product line under the Retail division of our Client Care Center. Consistent and flawless execution of the booking process is strived for, while upholding a high level of professionalism and friendly interactions with direct consumers, travel agents, and group leaders. The ideal candidate must have a desire to become part of a growing team within a dynamic environment and industry. Exceptional customer service skills and the ability to work nights and weekends is a must.

• Answer inbound calls and route to the correct team within the company
• Educate customers on our product offerings and the advantages of travelling with Collette
• Build and confirm tour packages within our internal reservation system
• Effectively explain offers and upgrades available across all tour components
• Review and complete Retail booking notations which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information, & follow up notes entered by other members of the Client Care Center team
• Perform to and exceed qualitative and quantitative performance goals and standards

Qualifications

• Call Center and/or travel industry experience is a plus
• Strong attention to detail with an ability to organize and prioritize day-to-day activities in a fast-paced environment is required
• Strong computer skills are necessary, and a working knowledge of Microsoft Excel, Outlook and Word is ideal
• Ability to handle customers with a high level of continuous professionalism
• Ability to work effectively with all members of the team
• Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes, elevate content, and drive efficiency across the organization
• Some higher education preferred, but not necessary

Benefits

We believe in taking care of our team—inside and outside of work.

• The pay range for this position is $18.00 - $20.00/hr
• Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
• Time Off: Generous PTO, paid holidays, and your birthday!
• Volunteer Time: Paid hours to give back to causes you care about
• Financial Security: 401(k) with company match
• Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
• Career Growth: Tuition reimbursement to help you level up your skills
• Exclusive travel discounts, incentives and more!