[Hiring] Clicker @U.S. Bank

Role Description

The clicker will assist call center agents by manually launching a call from a computer. This is done by using a specific system, which the clicker will log in to. The clicker simply presses a button to manually launch the call to the agents. This position requires the ability to sit/focus for several hours at a time.

• Clicker agent needs to be reliable, and able to log in on the appropriate days and times, to ensure successful business operation for our agents.
• Will be required to have internet access for scheduled days/times.
• Clicker will ensure all calls are going through to the agents.
• Clicker will immediately report any system issues – such as calls not coming in, calls not going through, or inability to log in to system as soon as the issue arises.

Qualifications

• Must be focused/not easily distracted to ensure all calls are being launched.
• English at B2 level (all company systems and communication).

Requirements

• Available to work on night shifts (from Monday to Saturday 1pm-4am, 8 hour shifts) and bank holidays.
• Comfortable with remote work model.

Location Expectations

This role is posted as remote; however, candidates must reside in Poland and have legal authorization to work from a home-based location within the country. Applications from outside Poland will not be considered.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Benefits

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

• Market-competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

Closing Date

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.