[Hiring] Claims Support Representative @United Auto Insurance

Role Description

The Insurance Service Representative is a licensed, service-focused role built on the core CSR function, elevated by a Florida 6-20 All-Lines Adjuster license. This role provides licensed-level claim guidance to policyholders and claimants, and processes claim payments to shops, customers, and other parties related to first party exposures. This position offers remote work in the Southeast Region.

• Serve as an elevated, licensed point of contact for policyholder and claimant questions.
• Explain and process claim payments accurately and per company policy, including first payments for our Insureds, and reissuing other payments already issued on the claim.
• Provide licensed-level explanations of coverage, policy terms, and claim status, advising liability and coverage information to all parties and determining liability and investigating coverage related to our insured’s losses.
• Handle escalated questions and disputes beyond entry-level CSR authority.
• Document all interactions and payment activity in company systems.
• Refer any matter requiring investigation, coverage determination, or settlement to an upper-level adjuster.
• Serve as a resource for entry-level CSRs on licensed-scope questions.
• Maintain compliance with company policy and Florida DFS regulations in every interaction.
• Maintain consistent adherence to departmental performance standards, including productivity, quality, attendance, and customer service metrics.
• Determine next steps in the claim process and make decisions based on claim data to move the claim to closure, including coverage reviews and liability reviews on first party losses.

Qualifications

• High school diploma or equivalent (associate’s degree a plus).

Requirements

• Active Florida 6-20 All-Lines Adjuster license in good standing.
• At least 1 year customer service experience, or a comparable P&C insurance service role.
• Bilingual preferred (English & Spanish).
• Strong communication, organizational, and analytical skills; sound independent judgment.

Benefits

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance.
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts.
• Basic Life Insurance and Voluntary Life/ADD.
• Voluntary Short Term and Long-Term Disability.
• The salary for this position will vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process.