[Hiring] Claims Specialist Poland (f/m/d) - Automotive Warranty @Real Garant GmbH Garantiesysteme

Role Description

Do you speak Polish and want to apply your technical experience from the workshop in a modern environment? In this role, you’ll put your expertise as an automotive specialist to use while also serving as a key point of contact for our partners and customers.

Do you want to leave the workshop without giving up your technical expertise? Then this role is a perfect fit for you—whether you live in Poland and want to work remotely, or are based in Germany and want to support Polish-speaking customers and partners.

• You are the first point of contact for technical warranty cases – by phone and in writing.
• With your technical understanding, you will check the plausibility of claims reports and take responsibility for examining claims.
• You will process and monitor automated data imports for Poland in the warranty environment, ensure data quality and thus ensure a smooth process in the background.
• You manage our external partners, such as experts, and ensure that everything runs smoothly.
• With your eye for detail, you monitor compliance with contractual regulations and ensure transparent cost control.
• Whether car dealerships, manufacturers, experts or warranty recipients - you always keep everyone involved up to date and are a reliable contact person.

Qualifications

• You have completed automotive technical training, e.g. as a mechatronics technician or technician.
• You have a strong background in a service-oriented environment - for example as a service advisor.
• You work in a structured, independent manner and have high standards for the quality of your work.
• You enjoy dealing with people, assert yourself where necessary and always find the right tone.
• You have a very good knowledge of Polish, supplemented by English or German.

Requirements

• Your passion for technology.
• Service minded.
• Independence and quality.
• Communication and negotiation skills.
• Language skills.

Benefits

• A comprehensive induction so that you can make the transition to an office job well.
• By being connected to Zurich, you benefit from the security of a strong group.
• At Real Garant, you can expect an appreciative working environment, mutual support and plenty of freedom for your ideas.
• We promote your potential with targeted training opportunities for personal and professional development.
• We offer flexible working hours, remote work and additional days off on Christmas and New Year's Eve.
• Other benefits await you: Supplementary health insurance, meal allowance, employee events and numerous corporate benefits.