[Hiring] Claims Concierge @Core Group Restorations

Role Description

Claims Concierge Support is responsible for managing projects from beginning to end. This person will be able to handle disputes diplomatically and will be a master of communication. Day-to-day tasks include assignment/claim intake via phone, email, and job management platforms, as well as data entry during an assignment's life cycle. Members of this team interface with a wide variety of high profile insurance carrier and commercial client teams and our network of property restoration service contractors.

• Answer phones, handle incoming calls, and place outgoing calls to adjusters, contractors, customers, and clients/adjusters.
• Communicate effectively via phone, job notes, and email.
• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Monitor and manage restoration projects in our claims portal and/or third-party software.
• Communicate with all involved parties regarding job status and to answer questions.
• This position requires knowledge about each program’s guidelines and ensuring the providers adhere to the specific program guidelines per claim.
• Ensuring all required documentation is uploaded to our system within the required Service Level Agreements.
• Work closely with the Quality Assurance department on the review of estimates and supporting documentation, and provide all documents to the client/adjuster as required by the program.
• Coordinate and collaborate with all internal departments.
• Attendance during scheduled work hours is required.
• After-hours on-call rotation duties required.

Qualifications

• Proven experience in task-oriented communication.
• Ability to communicate effectively and pivot between different systems.
• Intermediate to advanced proficiency in using computers and computer software, primarily Google Suite.
• Prior logistical experience with payment processing and communication.
• Excellent organizational skills, accuracy, and attention to detail.
• Initiative and ability to multi-task.

Requirements

• Above average keystroke speed and accuracy.
• High level of professionalism.
• Ability to work under pressure in a fast-paced environment and maintain a positive demeanor.
• Ability to work independently or in a team environment.
• REQUIRED - Previous experience in customer service roles.
• REQUIRED - Previous remote work experience and demonstration of high work ethic.
• REQUIRED - Reliable Internet connection.
• PREFERRED - Previous experience using a CRM or claim/job management software.
• PREFERRED - Prior experience with Property Insurance Claims.
• PREFERRED - Prior experience in property restoration or property insurance industries.