[Hiring] Claims - Call Center Associate @Cincinnati Financial

Role Description

The Claims Operations is currently seeking a full time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department.

The pay range for this position is $17.00-$18.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• handle calls and aid in resolving inquiries from field representatives and external customers
• enter claim information from calls into CMS
• create and execute reports
• route calls for the Headquarters Claims department
• work on projects as requested
• attend department training
• portray a positive attitude through verbal and written communication and job performance
• communicate with management to discuss development opportunities
• show initiative in assisting other associates
• strive to provide excellent service to internal and external customers

Qualifications

• excellent written and verbal communication skills
• ability to resolve issues through research and communication with supervision and other associates
• work efficiently to meet service level agreements
• listen carefully and follow directions
• type accurately and efficiently
• perform routine daily tasks
• input data entry accurately
• strong customer service skills
• experience with CMS and PMS is helpful
• familiar with Microsoft® Word and Excel

Requirements

Shift: Monday-Friday – 12:00 PM - 8:45 PM EST

Benefits

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Company Description

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law.

All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.