[Hiring] Claims Assistant 2 @Association County Commissioners of GA

Role Description

Performs intermediate skilled administrative support work entering claims into the Association's database, preparing and processing insurance or workers' compensation claims invoices, assisting with a variety of office support activities, answering telephones, preparing and maintaining detailed and/or confidential records and files, and related work as apparent or assigned. Work is performed under the close supervision of the Claims Services Supervisor.

• Supports the Association's "Four Pillars": Civic Engagement, Leadership Development, Legislative Advocacy, and Membership Services.
• Knowledge of and general understanding of the programs and services offered by the Association.
• Provides outstanding customer support that reflects well on the entire Association.
• Exhibits outstanding customer service, teamwork, and organizational commitment.
• Answers telephones; provides information to County officials and staff; forwards calls to appropriate parties; greets visitors; distributes incoming faxes.
• Enters a variety of program-related information into the Association's database.
• Generates and distributes Property & Liability (IRMA) deductible invoices; follows up on outstanding invoices.
• Drafts, updates, and reviews a variety of documents including Association correspondence, authorized physician panels, forms, and reports.
• Receives, maintains, and administers documents for the Claims Department.
• Serves as backup to Claims Account Specialist.
• Receives bills for inmate treatment and forwards them for processing.

Qualifications

• General knowledge of standard office practices, procedures, equipment, and administrative support techniques.
• General knowledge of business English, spelling, and arithmetic.
• Skills in the use of standard office software applications, specifically Microsoft Office products.
• Ability to type accurately at a reasonable rate of speed.
• Ability to follow oral and written instructions.
• Ability to operate a variety of standard office equipment.
• Ability to establish and maintain effective working relationships.

Requirements

• High school diploma or GED.
• Moderate (minimum 3 years) progressive experience in general clerical work which included customer service, or equivalent combination of education and experience.

Physical Requirements

• Occasional exertion of up to 25 pounds of force.
• Regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, and reaching with hands and arms.
• Occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling, lifting, and repetitive motions.
• Standard vision requirements; vocal communication is required for expressing or exchanging ideas.
• Work is primarily performed in a home office environment.

Special Requirements

• Employees are required to have and maintain a high-speed, broadband internet connection at their work site.
• A minimum download speed of 25 Mbps is required; 40MB internet connection is recommended.
• ACCG employees must have a primary residence within the state of Georgia.
• Employment candidates are subject to a background screening in compliance with established ACCG background check procedures.