[Hiring] Chat Support Agent @ADF Medical Services Inc.

Role Description

We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you.

• Respond to patient and client inquiries promptly through our chat platform
• Provide accurate information on services, appointments, billing, and general support
• Handle multiple chat conversations simultaneously with professionalism
• Document all interactions accurately in our CRM and support systems
• Escalate complex or sensitive issues to the appropriate team
• Deliver a consistently warm and professional experience in every chat
• Follow all HIPAA guidelines and patient confidentiality protocols

Qualifications

• Excellent communication skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Experience in customer support is a plus

Requirements

• High school diploma or equivalent
• Proficiency in using chat platforms and CRM systems
• Ability to work flexible hours

Benefits

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options
• Supportive team environment and ongoing coaching
• Career growth opportunities within ADF Medical Services