[Hiring] Certification Associate @US Green Building Council

Role Description

As a Certification Associate, you’ll have the opportunity to make a meaningful impact by helping advance the goals of GBCI.

In this role, you’ll take ownership of the end-to-end certification workflow—from project application/submittal to final certification/verification driving key initiatives such as project timeliness and customer satisfaction in alignment with our mission and strategic goals.

You’ll report to the Manager, Certification Operations and be part of a cross-functional team environment where your contributions will help shape impactful outcomes. You’ll work closely with teams like Technical Customer Service, Billing, and Technology.

Key Responsibilities

• Manage the full lifecycle of certification/verification cases, ensuring alignment with program policies and service-level timelines across multiple GBCI programs.
• Serve as the primary point-of-contact for project teams from application/submittal to final certification/verification; provide clear guidance/follow up as needed, and coordinate with internal/external review teams to resolve issues.
• Monitor review timelines, proactively mitigate risks to deadlines, and drive on-time delivery through issue tracking and escalation.
• Communicate internal policies consistently to both customers and reviewers; documenting exceptions and decisions as needed.
• Maintain comprehensive, version-controlled documentation for business requirements, SOPs, policies, tools, and applications.
• Maintain a well-rounded understanding of nuanced review processes across GBCI’s programs; anticipate friction points and advise on best practices to facilitate seamless reviews from both customer and reviewer perspectives.
• Analyze business processes and recommend improvements that measurably increase customer satisfaction and operational efficiency (e.g., platform/software enhancements, bug fixes, UX improvements, reporting and analytics, and actioning customer feedback).
• Collaborate cross-departmentally to resolve technical/process issues, streamline handoffs, and improve the end-to-end customer journey.
• Stay current on business tools and methods that impact third-party verification delivery; champion best practices in case management, documentation, and reporting.
• Maintain a positive, professional demeanor under pressure and during escalations; model best-in-class customer support.

Qualifications

• 2+ years in operations, program coordination, project management, customer success, or standards/compliance environments.
• Proven experience creating and maintaining SOPs and process documentation.
• Familiarity with GBCI programs (LEED, EDGE, PEER, SITES, TRUE, IREE) and their review processes.
• Bachelor’s degree or equivalent experience in sustainability, engineering, architecture, environmental science, business, or operations.
• Proficiency with collaboration and case management tools (e.g. Salesforce), knowledge management (e.g., Zendesk or similar), and productivity suites (e.g. Notion, Microsoft).
• Microsoft Suite, advanced Excel preferred.
• Experience leveraging AI or integrating AI capabilities to automate workflows, enhance knowledge management, and/or improve customer support.
• Strong analytical skills; comfort with metrics, dashboards, and deriving insights to inform decisions.
• Demonstrated ability to manage complex case workflows and competing priorities under strict timelines.
• Exceptional written and verbal communication; ability to translate technical policies into clear guidance for diverse audiences.
• Resilience and adaptability composure under pressure.
• Detail orientation with high standards for quality, documentation, and data integrity without consistent supervision.
• LEED Green Associate or other relevant credential(s) or ability to obtain within 1 year.
• English language proficiency.

Benefits

• Competitive compensation.
• 401(k) with employer matching.
• Professional development reimbursement.
• Healthcare plan through Cigna that includes medical, dental, vision, and prescription drugs; USGBC covers 100% of the premiums and an HRA that will assist you and your dependents in reaching the in-network medical deductible.
• Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career level either 2 to 3 weeks PTO), including operations closed for a full week between Christmas and New Year’s.
• 6 weeks paid renewal leave after 7 years of continuous service.

Logistics

• Location: This position is remote in the United States.
• Work Schedule: Monday – Friday 9 AM to 5:30 PM in your time zone.
• Travel %: <5%

EEO Statement

The U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.