[Hiring] Centralized Intake Coordinator @Gentiva

Role Description

The Centralized Intake Coordinator reports to the Manager of Centralized Intake and is responsible for ensuring all referrals are received, processed, and communicated promptly via fax, telephone, email, and electronic platforms. This role manages all aspects of referral acceptance and/or response, and coordinates closely with the local Gentiva family brand to ensure smooth operations and exceptional service to referral sources.

The schedules available:

• 1 Part-Time Associate: Saturday & Sunday, 8:00 AM – 8:30 PM
• 1 Part-Time Associate: Monday, Tuesday, and Friday, 12:00 AM – 8:30 AM

As a Centralized Intake Coordinator, You Will:

• Work closely with region, area sales and operations leadership, and agency personnel to manage and analyze referral responses, including acceptance, non-admissions, and pending patients.
• Serve as the lead coordinator of all referrals and maintain accountability for all aspects associated with acceptance and/or response to eReferrals.
• Communicate regularly with referral sources, including doctors’ offices, hospitals, and other entities, to provide updates and resolve any pending issues.
• Maximize efficiencies with vendors and referral partners to ensure a streamlined intake process.
• Participate in meetings, committees, and special projects to continuously improve processes and outcomes.
• Maintain compliance with all company policies, procedures, and applicable federal and state regulations.

Qualifications

• Strong customer service skills with the ability to communicate effectively and professionally.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• Experience working in an interdisciplinary setting with the ability to maintain business and clinical files in an orderly fashion.
• High school diploma or equivalent with customer service experience.
• Ability to work collaboratively with internal teams and external partners.
• Compliance with annual training requirements.

• Preferred Qualifications (Not Required):
• Bachelor’s degree in business, social work, psychology, nursing, or equivalent business experience.
• Hospice or medical office experience.
• LPN/LVN certification.

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

• Additional Full-Time Benefits:
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Company Description

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.