[Hiring] Central Services Order Entry Technician @Health Direct

Role Description

This is an overnight remote opportunity.

• Works remotely under supervision of the Manager of Central Services and Implementation.
• Follows standard procedures to accomplish assigned tasks.
• Works within multiple HealthDirect facilities as directed by Manager.
• Communicates professionally via phone, email, and Teams.
• Responsible for all aspects related to entering the medication orders for various facilities.
• Ensures that all Third-Party claims are billed properly.
• Assists fellow technicians with training and daily functions.
• Responsible for accurate data entry of patient profiles and medications.
• Maintains accurate information for patients and facilities.
• Responsible for billing and crediting each facility appropriately and accurately each month.
• Assists in new home setup and implementation across the region.
• Assists in orienting and training new employees.
• Works with the billing department to oversee the completion of individuals unbilled reports.
• Assigns daily unbilled reports.
• Maintains and demonstrates top tier data entry production as determined by Manager.
• Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS).
• Responsible for completing all mandatory and regulatory training programs.
• Performs other duties as assigned.

Qualifications

• Minimum: High School Diploma or GED.
• AS Degree or Higher in Business Administration or related field.

Requirements

• 2 years’ experience as a Long-Term Care Pharmacy Order Entry Technician required.
• Previously demonstrated top 5% data entry performance metrics.
• (Vermont Employees): Registered with the State of Vermont as a Pharmacy Technician.
• Proficient with multiple remote technology (Framework LTC, QS1, ECM, Docutrack, Teams).
• Strong communication skills.
• Outstanding customer service skills.
• Ability to work independently.
• Excellent organizational skills.
• Ability to multitask and prioritize.
• Broad knowledge of medications and physician orders.
• General computer and keyboarding skills.
• Strong leadership skills.

Special Conditions of Employment

• Drug test.
• Initial and continuous exclusion and sanction/disciplinary monitoring.
• A verifiable, private, and quiet in-home workspace is required to ensure HIPAA compliance and to handle phone calls without interruption.
• Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations.