[Hiring] Central Reach Tech Support @Golden Steps ABA

Role Description

Golden Steps ABA is a Health Care Organization that delivers Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD). We provide individualized services to assist individuals to work on specific skills and behaviors.

A day in the life:

• Create and manage Central Reach user accounts, including onboarding new users and deactivating accounts as needed.
• Assign and maintain appropriate labels for BCBA caseloads upon start dates to ensure accurate system tracking.
• Monitor and manage the Central Reach Help inbox, responding to inquiries and resolving system-related requests.
• Maintain and update contact labels, including state directors, scheduling teams, BCBAs with active clients, and clinic-specific labels.
• Review and update training materials and instructional videos to reflect internal process changes, system updates, and new releases.
• Fulfill system update requests from leadership, including modifications and reporting needs within Central Reach.
• Other tasks as assigned.

Qualifications

• Strong communication skills and excellent verbal and written skills.
• ABA experience preferred.
• Ability to work independently and possess initiative.
• Communicate effectively, attention to detail, time management and capacity to multitask.
• Knowledge of Central Reach.

Benefits

• Unmatched Culture: Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.
• Diversity & Inclusion: We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.
• Growth & Advancement: We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.
• Support for Continuing Education: Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.
• Benefits and Perks Created to Support You: Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.