[Hiring] Central Customer Support Specialist @Hexagon Geosystems

Role Description

We are looking for a Central Customer Support Specialist to assist our customers with technical problems when using our Scanning & Reality Capture products and services. In this role, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Regional headquarters are located in Atlanta, but the position can be remote from anywhere in the US or Canada.

This position will be based remotely in Canada.

What You Get to Do:

• Answer inbound calls and emails from dealers and customers and troubleshoot technical issues with Leica Reality Capture & Scanning products or services.
• Identify customers’ needs, clarify information, research issues, and provide solutions.
• Guide customers to available digital documentation to resolve technical issues.
• Document call conversations in our CRM database.
• Identify and prioritize documentation needs to supplement existing knowledgebase articles.
• Create short screen capture videos and documents for self-help support on our knowledgebase.

Qualifications

• Experience using and supporting Leica Scanning & Reality Capture products.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to set priorities and manage time effectively.
• Meet personal/team qualitative and quantitative targets.
• Manage frequent inbound and outbound calls in a timely manner.
• Knowledge of computer software and office systems.
• Dedication to customer satisfaction.
• Ability to work with little supervision and track multiple processes.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Excellent communication and interpersonal skills.
• A Bachelor’s degree, and/or degree from a vocational or technical school.
• Energetic, self-motivated, and able to prioritize workload.
• Ability to work in an established team environment.

Requirements

• Beneficial experience in Reality Capture & Scanning including construction layout, surveying & AutoCAD.
• Previous experience in a customer support role.
• Familiarity with CRM systems and practices.

Company Description

Leica Geosystems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.