[Hiring] Central Booking Agent @Insight Medical Imaging

Role Description

Insight is currently seeking Central Booking Agents to join our dynamic and expanding team. This is a remote position with a regular shift from 10:30 a.m. to 7:00 p.m., Monday to Friday. Employees will be required to work at least two Saturdays per month, with a day off provided midweek when a Saturday shift is scheduled. Shifts may also include Sundays and statutory holidays as required. Applicants must reside in Alberta.

• Answer a high volume of incoming calls to schedule medical imaging appointments while providing compassionate, patient-centered service.
• Collaborate with clinic teams to support efficient workflow and timely patient care.
• Assist with scheduling processes and provide feedback to support continuous improvement.
• Review incoming faxes and coordinate appointments with Physicians and Patients.
• Contact patients to confirm, rebook, or fill appointments as needed.
• Maintain accuracy, professionalism, and attention to detail in a fast-paced, high-volume environment.

Note: the above statements are intended to describe the general nature and level of work being performed by the incumbent of this job; they are not intended to be an exhaustive list of all responsibilities and activities required of this position.

Qualifications

• High School Diploma (required)
• Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1 year of relevant experience (equivalencies may be considered)
• Previous experience in a high-volume contact center (required)

Requirements

• Proficiency with medical scheduling systems and customized computer software.
• Working knowledge of medical office routines, imaging protocols, and workflows.
• Strong computer literacy, including data entry and electronic fax handling.
• Strong task prioritization, multitasking, and time management skills in a remote setting.
• Demonstrated empathy and compassion when interacting with patients.
• Strong interpersonal, communication, and active listening skills.
• Ability to remain calm, organized, and professional in a high-volume environment.

Benefits

• Paid Vacation, Sick Days, and Flex Days
• RRSP Matching
• Educational Allowance
• Employer Paid Benefits
• Healthcare Spending Account