[Hiring] CATI Interviewer @AMDEX Corporation

Role Description

Avar Consulting, Inc. seeks a CATI (Computer Assisted Telephone Interview) Interviewer to join our team. The Computer-Assisted Telephone Interviewer (CATI Interviewer) conducts telephone surveys regarding the quality of services provided by the Centers for Medicare & Medicaid Services (CMS). Interviewers use a specialized computer system to read survey questions exactly as written and accurately record respondent answers. This role requires an independent work ethic, a collaborative spirit, and a commitment to data integrity.

This is a fully remote position. Interviewers must provide their own high-speed internet service. The hours of operation are 9 AM to 8 PM EST Monday through Friday and weekends from 10 AM to 7 PM EST. Shifts will be assigned during those hours.

• Conduct telephone interviews using a Computer-Assisted Telephone Interviewing (CATI) system.
• Read survey questions exactly as written and record responses accurately.
• Review obtained data for completeness and accuracy.
• Work independently while contributing to overall team performance goals.
• Build skills through active engagement with feedback from colleagues and Team Leads.

Qualifications

• High school diploma or GED equivalent.
• Clear phone enunciation and fluent English communication skills (written and oral).
• Strong active listening skills to capture respondent answers precisely.
• Ability to engage positively with the public while remaining neutral and unbiased.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Basic computer proficiency, including Microsoft Excel and Access.
• Ability to accurately type at least 30 words per minute.
• Ability to meet standard phone productivity and data quality metrics.

Requirements

• 6+ months of call center, customer service, or collections experience.
• Prior experience working with Medicare beneficiaries.
• Fluency in reading, writing, and speaking Spanish.

Application Process

Interested candidates should submit a resume and cover letter. Due to the nature of the contracts we support, only US citizens and permanent residents will be considered for this role.

Benefits

• Medical
• Dental
• Vision (Base plan employee premiums 100% company paid)
• Employer Paid Life and Disability Insurance, STD and LTD
• Employee Assistance Plan and Employee Discounts
• 11 Federal Holidays
• PTO accrual with carryover
• 401(k) Plan with annual company contribution
• Company paid Cash Balance Plan
• Flexible Spending Accounts: Medical, Dependent, Transit
• Tuition Reimbursement & Training Assistance