[Hiring] Catastrophe Claims Advisor @Allstate

Role Description

Our team is growing, and we are actively looking to hire a Catastrophe Claims Advisor to join our team! Reporting to the Manager, National Catastrophe Claims, you will be responsible for handling and adjusting moderate to high complex claims. The Catastrophe Claims Advisor will provide professional and respectful customer service, achieve optimal customer satisfaction, and provide guidance to Claims Assistants. You will work as part of the National Catastrophe Claims team to successfully meet ACG and Claim Department performance requirements.

Qualifications

• 3-5 years' experience in handling medium to large loss complex residential property claims.
• CIP Designation, or currently enrolled.
• Experience in adjusting single peril auto claims.
• IICRC Certification, or enrollment.
• HAAG Certification, or enrollment.
• Ability to review, critique, and negotiate reconstruction estimates.
• Proficient with Xactimate and Guidewire.
• Stratum 1 Information Processing Capability.
• The ability to handle high volume of claims – 125+/- pending.
• Bilingualism considered an asset.

Requirements

• Investigates, negotiates and settles claims of medium – high complexity by telephone and written correspondence.
• Interprets insurance policy wordings, determines policy coverages and reserves.
• Documents claim files with notes, evaluations and decision making process.
• Ensures prompt and equitable settlement of medium- high complexity claims by following prescribed and recommended processes.
• Processes payments within established authority levels.
• Negotiates with insureds, claimants and insurers.
• Participates in the processes to identify, recommend and implement appropriate changes/enhancements to claim policies, practices, procedures and continuous improvement initiatives as requested by manager.
• Meets the productivity, customer service goals and quality objectives specified for National Claims and discipline.
• Communicates empathetically with customers and helps them through their claim process in a fast, fair, and easy manner.
• Negotiates claim settlements with customers in accordance with business unit standard methodologies.
• Participates in Queue Responsibility.

Benefits

• Flexible Work Arrangements.
• Employee discounts (15% on auto and property insurance, plus many other products and services).
• Good Office program (receive up to $400 back after purchasing office equipment).
• Student Loan Payment Matching Program for Government Student loans.
• Comprehensive Retirement Savings Program with employer matched contributions.
• Annual Wellness allowance to support employees with improving health and wellbeing.
• Personal reflection day.
• Tuition Reimbursement.
• Working within the community and giving back!