[Hiring] Caseworker @Cencora

Role Description

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

• The management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support:
  • Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
  • Current assistance lines focus on:
    • Funding and access issues, including private, public and special access programs.
    • Compliance programs.
• Administer and adhere to case-management protocols, including:
  • Clinical monitoring.
  • Data collection.
  • On-going patient follow-up.
  • Compliance.
  • Therapy disruption/discontinuation monitoring.
  • Adverse event reporting and liaison with primary healthcare providers.
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments.
• The Caseworker will also be assigned other duties and tasks as required from time to time.

Qualifications

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.

Requirements

• A minimum of one (1) year experience in customer service.
• Bilingual (French/English) an asset.
• Ability to multitask.
• Attention to detail.
• Strong problem-solving skills.
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including:
  • Backup dependent care.
  • Adoption assistance.
  • Infertility coverage.
  • Family building support.
  • Behavioral health solutions.
  • Paid parental leave.
  • Paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.