[Hiring] Case Specialist I @Integrated Specialty Coverages, LLC

Role Description

The Case Specialist I in one of ISC's retail divisions is tasked with handling incoming inquiries from policy holders and providing top notch customer service to address their needs, problem solve and ensure the best experience possible.

• Exercise your intellectual and analytical skillsets by reviewing and producing or responding to customer inquiries for Certificates of Insurance, Additional Insured and related special wording endorsements, and their associated policy changes with related premiums, such as Buy-Backs, Limit Increases, Class Code and Description of Operations Changes, or other policy changes.
• Liaise between the customer and their customer/hiring agency, addressing special coverage requirements and strategizing for possible solutions to meet their contractual needs; liaise communications between underwriting and the customer, breaking down insurance terminology into language that is easy for the customer to understand.
• Administer policy entry of products that are sold by the New Business sales team, ensuring pinpoint accuracy of the data entered.
• Partner with agent and customer to provide job specifics and/or details that require the customer to purchase a new, customized policy or other lines of business necessary to fulfill their contractual obligations; partner with customer support teammates, providing training, guidance, and clear communication which include quality records of the case’s interactions and transactions, attaching details/source documents in our agency management system that will ensure a seamless case handling if the case specialist is unavailable.

Qualifications

• Associate Degree and/or currently pursuing or obtained Property & Casualty Insurance license.
• 1 year in commercial insurance industry.
• Proficiency in a customer service-related field.
• 2 years utilizing Microsoft Office and/or digital CRM system.
• Demonstrated oral & written communication skills.

Requirements

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range: $23 — $26 USD

Benefits

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows.
• Professional development opportunities.
• Owner Referral Program.
• Work from home reimbursement for remote/hybrid roles.
• Canary emergency financial assistance program.
• Comprehensive medical, dental, vision.
• Life/AD&D Insurance.
• Confidential, Employee Assistance Program.
• Health Savings Account, includes company contribution.
• Short-term disability.
• Voluntary benefits - supplemental accident, critical illness, hospital insurance.
• Employee discounts.
• 401(k) Plan with company match contribution.
• Addition Wealth Financial Wellness Program.
• Various Time Off Programs.
• 11 company paid holidays.