[Hiring] Case Management Assistant @Acrisure

Role Description

Acrisure is seeking a Case Manager Assistant to join our growing team. The Case Manager Assistant plays a key support role on the Telephonic Case Management team by helping case managers stay organized, responsive, and efficient. This position focuses on administrative coordination, documentation support, outbound/inbound communication, and tracking next steps so cases move forward smoothly and timely. This is an excellent role for someone who is highly organized, professional on the phone, and comfortable working in a fast-paced, service-driven environment.

• This is a remote role - anywhere USA - Central and Pacific time zone preferred.
• Availability needed for a consistent schedule anytime between 8am ET – 8:30pm ET.
• Bilingual (Spanish speaking) strongly preferred.

Responsibilities

• Support telephonic nurse case managers by coordinating non-clinical activities that help advance claim progress.
• Place outbound calls (per scripted guidance) to obtain/update contact information, confirm appointment details, and facilitate communications between parties.
• Assist with scheduling and coordinating calls/appointments with providers, patients, employers (when applicable), and claim representatives.
• Track action items, due dates, and follow-ups to ensure timely next steps.
• Serve as a professional point of contact for routine/non-clinical inquiries and route clinical questions to the nurse case manager.
• Communicate clearly and respectfully via phone and email with patients, providers, claims teams, and internal staff.
• Support a collaborative customer-service approach that reflects Ascential’s standards.
• Enter accurate, timely documentation in client systems based on direction from the nurse case manager.
• Upload, label, and organize records and documents in accordance with internal standards.
• Maintain confidentiality and always adhere to HIPAA requirements.
• Maintain basic trackers (case status, contacts, outstanding items, records requests, appointments, barriers).
• Assist in preparing routine updates and summaries for nurse review.
• Follow established workflows and contribute to quality by ensuring details are complete, clear, and accurate.
• Participate in training, team meetings, and process updates.
• Maintain strong attention to detail, reliability, and productivity while working independently in a remote setting.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in healthcare, business, or related field preferred.
• 1+ year experience in an administrative, customer service, medical office, claims, or healthcare support role preferred.
• Experience supporting case management, utilization review, workers’ comp, or insurance environments is a plus.
• Strong organization and time management; able to prioritize and manage multiple tasks daily.
• Excellent phone presence and written communication (email/documentation).
• High attention to detail and ability to follow procedures consistently.
• Bilingual (Spanish speaking) strongly preferred.
• Ability to learn new software quickly; proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to maintain accurate records, prepare basic reports, and use correct grammar.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Requirements

• Full-time remote/work-from-home position (U.S. based).
• Ability to work a consistent schedule anytime between 8am ET – 8:30pm ET.
• Dedicated home office space that ensures privacy, with reliable high-speed internet.
• Ability to use a computer keyboard/mouse for extended periods (8+ hours/day).

Physical Demands

• While performing the duties of this position, the employee is required to sit for extended periods, communicate verbally and in writing, and operate standard office equipment.
• May require occasional movement of materials up to 10 pounds regularly and up to 30 pounds infrequently.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.