[Hiring] Carestream 360 Enablement Lead @Carestream Health

Role Description

The Carestream 360° Product & Customer Enablement Lead serves as the cross-functional program creator for the Carestream 360° digital platform and post-sale customer experience. The role partners closely with Sales, Service Sales, Technical Support, and other various internal teams to align processes and establish best practices through consistent support and scalable delivery that enables customers to effectively use and realize ongoing value from Carestream 360°.

• Assist with pre-sales product demonstrations in partnership with the Sales and Service Sales teams.
• Lead the end-to-end onboarding and implementation experience for Carestream 360° customers, from initial customer engagement through go live.
• Align implementation requirements with quoting, entitlement, and support processes to ensure accurate setup and delivery.
• Support data readiness and validation activities, including installed base accuracy, device eligibility, software levels, and RMS connectivity.
• Manage post-sale data cleanup processes in coordination with Service Sales and other internal teams.
• Ensure dashboard setup, configuration, and go live are completed smoothly to support ongoing operation.
• Support customer training, enablement activities, and usage reviews to support successful adoption and ongoing product use.
• Provide post go live support while maintaining clear communication, coordinating issue resolution with internal teams, and ensuring continued engagement as customers transition into regular use of the product.
• Support customer growth and retention by helping customers understand and realize ongoing value from Carestream 360°.
• Coordinate and participate in pre-sale strategic activities to drive further platform adoption.
• Partner with Product Management and R&D teams to share customer feedback and help inform future Carestream 360° enhancements and capabilities.

Qualifications

• 10+ years in Customer Success, Implementation, Professional Services, or similar roles.
• Experience leading cross-functional B2B software implementations.
• Excellent customer-facing communication skills and experience in demonstration, selling, or other in-person customer activities.

Requirements

• Healthcare imaging quality control or regulated industry experience.
• Familiarity with subscription services and analytics platforms.

Work Environment

• Remote with 50% or more travel.

Physical Requirements

• Ability to travel extensively.

Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All applicants must complete the online application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations.

Requisition ID: 4749