[Hiring] Cares Retention Advocate @MyPlanAdvocate

Role Description

Make a Career Out of Making an Impact. At MyPlanAdvocate, we’re not just hiring—we’re building a mission-driven team passionate about helping Medicare beneficiaries stay informed, supported, and covered. We’re hiring Cares Retention Advocates to join our growing team. If you're licensed, customer-focused, and ready to do meaningful work while enjoying the flexibility of working from home—this is your opportunity.

• Make proactive outbound calls to resolve member issues and prevent disenrollment
• Handle inbound support with empathy and professionalism
• Conduct annual plan reviews and assist with re-enrollments
• Support plan changes, application updates, and collaborate with carriers/providers
• Maintain accurate CRM documentation and follow compliance workflows
• Assist with scheduling, verification, and campaign support as needed

Qualifications

• Active health insurance license (multi-state preferred)
• 1–2 years of customer service, retention, or Medicare sales experience
• 2026 AHIP preferred
• Strong problem-solving and communication skills
• Bilingual (Spanish) a big plus

Benefits

• $16/hour to $21/hour depending on credential add-ons and ascension
• Bonus Eligible
• 100% Work-from-Home – No commute, more flexibility
• Health Benefits + 401(k)
• Purpose-Driven Work – Help Medicare members stay protected
• Opportunities for Growth – Be part of a fast-growing, high-performing team
• People-First Culture – Supportive leadership, great peers, and room to thrive

Company Description

Let’s Redefine Medicare Support—Together. This is your chance to do work that matters, with people who care, in a company that’s growing fast and investing in its team. If you're ready to join the mission, we’d love to hear from you.