[Hiring] CareIQ Intake Supervisor @CorVel Career Site

Role Description

The CareIQ Intake Supervisor is responsible for the supervision of designated operations and staff related to initial referral receipt for CareIQ healthcare services. This position functions as a member of the CareIQ Intake Leadership Team, ensuring optimum team performance by providing exemplary support and assistance to achieve the organizational goals of excellent customer service of the CareIQ Ancillary Care Solutions division of CorVel. This is a remote role. The work schedule for this position is Monday - Friday: 11:30 AM - 8:00 PM EST.

• Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness, and quality scheduling performance.
• Establishes employee performance goals and follow-up to ensure employees are achieving goals, providing encouragement, training, and coaching as needed.
• Ongoing responsibility for maximizing department quality and productivity by monitoring service levels.
• Evaluates and maintains appropriate staffing levels to ensure all work is completed in alignment with internal and external customer turn-around time expectations.
• Handles productivity reports, referral reports, and assures departmental coverage.
• Reinforces policies, procedures, work assignments, etc. by setting examples and following through.
• Reviews, investigates, and resolves customer complaints, issues, and questions.
• Acts as a functional resource and assists CareIQ Intake Manager with operations.
• Collaborates with various departments to ensure process and work flow synergy.
• Additional duties as assigned.

Qualifications

• Strong proficiency in Microsoft Office Suite required.
• Excellent written and verbal communication skills.
• Demonstrated ability to provide superior service to internal and external stakeholders.
• Sense of urgency and ability to multitask in a dynamic, fast-paced environment.

Requirements

• Bachelor’s Degree in Business Administration or related field is preferred.
• At least 2 years prior, related experience required; demonstrated progressive leadership preferred.

Benefits

• A comprehensive benefits package is available for full-time regular employees and includes:
• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

Company Description

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).