[Hiring] Care Team Specialist I @Educational Media Foundation

Role Description

We are seeking a passionate individual like you to become our next Care Team Specialist I – where you'll connect with countless individuals spreading hope and giving spiritual support via phone, email, and social media. This position requires a deep passion for serving others and a strong understanding of the teachings of the Bible.

This is a Full-Time Remote Position. Must reside within 225 miles of our Franklin, TN HQ. Note: There will be occasional travel to our headquarters in Franklin, TN for training and other required events.

Qualifications

• Minimum 1 year of hands-on ministry experience required.
• Minimum 1 year of experience working in a customer service environment required.
• Previous ministry training required (volunteer, leadership or staff training).
• Solid understanding of scripture and demonstrate strong knowledge of God's word.
• Excellent interpersonal and communication skills.
• Strong computer skills; MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn new systems. Keyboarding speed of about 45+ WPM.
• Associates degree (or higher) in biblical studies, theology or equivalent a plus!
• Bilingual skills a plus!
• Most importantly, someone who is grounded in their faith and passionate about the mission of K-LOVE.

Requirements

• Able to demonstrate discernment on spiritual issues and have excellent listening skills.
• Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence.
• *Must be able to work holidays as needed.
• Available Schedule: Tuesday - Saturday or Sunday to Thursday 10:00pm - 6:30am.

Benefits

• Industry leading Medical, Dental & Vision coverage.
• Short/long term disability and life insurance.
• Robust 401K with company match.
• Parental leave with Baby Bonding pay.
• Generous PTO, holiday and sick pay.
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more.