[Hiring] Care Team Specialist I @Educational Media Foundation - K-LOVE & Air1

Role Description

We are seeking a passionate individual to become our next Care Team Specialist I, where you'll connect with countless individuals spreading hope and giving spiritual support via phone, email, and social media. This position requires a deep passion for serving others and a strong understanding of the teachings of the Bible.

This is a Full-Time Remote Position. Must reside within 225 miles of our Franklin, TN HQ. Note: There will be occasional travel to our headquarters in Franklin, TN for training and other required events.

Qualifications

• Minimum 1 year of hands-on ministry experience required.
• Minimum 1 year of experience working in a customer service environment required.
• Previous ministry training required (volunteer, leadership or staff training).
• Solid understanding of scripture and demonstrate strong knowledge of God's word.
• Able to demonstrate discernment on spiritual issues and have excellent listening skills.
• Excellent interpersonal and communication skills.
• Strong computer skills; MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn new systems. Keyboarding speed of about 45+ WPM.
• Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence.
• Associates degree (or higher) in biblical studies, theology or equivalent a plus!
• Bilingual skills a plus!
• Grounded in their faith and passionate about the mission of K-LOVE.
• Must be able to work holidays as needed.

Requirements

• Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team.
• Practice the “5Cs” on every call and interaction (where applicable) across all our ministry channels.
• Answer prayer line calls and screens for appropriate support based on caller communication.
• Provide professional and personal experience, demonstrating empathy and care about their struggles, needs, and concerns.
• Complete prayer edits, and perform other tasks for the ministry when necessary.
• Support additional channels, such as emails, chat, text, multi-language, generation-specific, etc. if necessary.
• Transfer callers to pastors or other departments for additional support when appropriate.
• Meet and exceed minimum expectations for work production, quality, and team culture.
• Maintain command of essential Care Team tasks and an understanding of the Care Team ethos.
• Demonstrate proficiency in initial Care Team tasks and responsibilities.
• Proactively respond to inquiries; clearly and positively communicate solutions with exceptional follow through.
• Collaborate with other departments as appropriate.
• Assure a high level of accuracy when providing information about K-LOVE.
• Effectively collaborate and communicate with peers.
• Participate in additional training as necessary to keep skills current.
• Maintain a high degree of confidentiality with listener information and records.
• Share coverage and annual rotations on holidays as part of the team.

Benefits

• Industry leading Medical, Dental & Vision coverage.
• Short/long term disability and life insurance.
• Robust 401K with company match.
• Parental leave with Baby Bonding pay.
• Generous PTO, holiday and sick pay.
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more.