[Hiring] Care Scheduling Representative @Matrix Medical Network

Role Description

The Care Scheduling Representative is an entry-level outbound contact center role responsible for:

• Contacting health plan members.
• Coordinating and assigning caregivers, clinicians, or healthcare resources to patients at the appropriate time and location to ensure timely delivery of care.
• Working from assigned outreach lists and engaging members through professional and compassionate communication.
• Documenting call outcomes accurately and supporting members in accessing appropriate healthcare services.

This role is ideal for individuals with:

• Strong customer service skills.
• Attention to detail.
• Results-driven mindset.
• A desire to help members navigate their healthcare needs.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service, call center, healthcare support, or related experience.
• Strong verbal and written communication skills.
• Ability to build rapport and engage members over the phone.
• Basic computer proficiency, including navigating multiple systems simultaneously.
• Strong attention to detail and accurate documentation skills.
• Ability to manage time effectively and work independently.
• Reliable attendance and punctuality.

Requirements

• Conduct outbound calls to members from assigned call lists.
• Verify member information and establish rapport during outreach.
• Educate members on the importance of follow-up care with their Primary Care Provider (PCP).
• Assist members with scheduling PCP appointments and addressing scheduling barriers when possible.
• Follow approved call guides, scripts, and workflows.
• Accurately document all member interactions, outreach attempts, appointment details, and call outcomes in designated systems.
• Update member records and apply appropriate dispositions based on call results.
• Maintain productivity, quality, and compliance standards in a contact center environment.
• Demonstrate empathy, professionalism, and the ability to manage resistance.
• Collaborate with team members and leadership to support operational goals.
• Adhere to HIPAA and all company confidentiality and compliance requirements.

Benefits

• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.