[Hiring] Care Pro Relationship Manager @Honor

Role Description

We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy that supports exceptional experiences for both our Clients and Care Pros (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with the Client Manager.

As a Care Pro Relationship Manager, you will:

• Oversee and execute market staffing strategy.
• Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools.
• Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible.
• Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently.
• Provide exceptional service to Care Pros.
• Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit.
• Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention.
• Coordinate closely with Client Manager to execute care delivery.
• Align with Client Manager on daily and weekly market priorities.
• Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner.
• Share critical feedback and updates from Care Pros that impact Client Manager workflows.
• Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed.
• Partner across Honor to deliver a seamless experience.
• Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work.
• Work with the market team to manage real-time questions, issues, or changes relating to clients.
• Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience.
• Work cross-functionally to provide feedback and to support other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.

Qualifications

• 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred.
• Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences.
• Background in operations or healthcare/home care environments preferred.
• Exceptional relationship management, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling.
• Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment.
• Adaptable and resilient, with a proactive, solution-oriented mindset.
• Collaborative team player with experience partnering cross-functionally.

Requirements

• Phone answer rate.
• Ticket management.
• Schedule consistency.
• Visit fulfillment.

Benefits

• Annual base salary of $64,000-$68,000.
• Equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage including a zero cost plan for employees.
• Short Term Disability, Long Term Disability, and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
• A generous time off program.
• Employee Assistance Program.
• Mental health benefits, wellness program, and discount program.