[Hiring] Care Partner Representative III @Modivcare

Role Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for daily interaction via phone, mail, email, or personally with customers and team members to establish and/or maintain a positive working relationship with all parties. This includes handling all alarms and inbound phone calls, handling all incoming alarm signal activities and taking appropriate action as well as making outbound calls to contact customers, emergency contacts, and Police/Fire/EMS regarding alarm activities while following standard operating procedures.

• Maintains expertise for all assigned duties and responsibilities and answers alarms and inbound phone calls according to protocol.
• Completes new hire training and passes all required compliance testing.
• Monitors high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.
• Receives alarm system calls or incoming telephone calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
• Answers alarms and inbound phone calls according to protocol and determines response requirements and relative priorities of situations, and dispatches in accordance with established procedures including determining location and type of response required.
• Answers customer questions using scripted and non-scripted responses.
• Verifies demographics and data enters customer information into the computer.
• Records details of calls, dispatches, and messages.
• Troubleshoots alarm systems, and reports malfunctions to ensure units receive necessary maintenance.
• Answers routine inquiries and relays information and messages to and from appropriate agencies, departments, and to all other individuals or groups requiring notification.
• Maintains access to, and security of, highly sensitive materials.
• Refers customer complaints to appropriate persons.
• Maintains project productivity and quality goals.
• Participates in other projects or duties as assigned.

Qualifications

• High School Diploma or GED required.
• Zero (0) plus years of related experience.
• Or equivalent combination of education and/or experience.
• Ability to work flexible hours and overtime when needed.
• Self-motivated and the ability to work independently and with teams.
• Proficient in the use of Word, Excel, Outlook, and PowerPoint.
• Excellent oral and written communication skills.
• Proficient in managing multiple tasks at the same time.

Requirements

• Salary: $16.36 - $22.09 Hourly
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
• Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Company Description

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information.

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

If you need assistance, please reach out to us at [email protected].