[Hiring] Care Navigator @Rosecrance Behavioral Health

Role Description

In this role, you will connect potential clients to the correct Rosecrance services and resources. Perform duties and other miscellaneous tasks. Backup for receptionist when needed.

Qualifications

• General Customer Service and switchboard experience preferred
• Working knowledge of addiction treatment preferred

Requirements

• High school diploma or GED or an equivalent combination of education, training and experience
• Minimum of one year of previous switchboard experience or an equivalent combination of education, training and experience

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Essential Responsibilities

• Answer all incoming calls from the main line, greet callers, obtain and provide information through a set of predetermined questions, transfer calls to appropriate parties and/or take messages.
• Open new client inquiries in Avatar, and connect with proper Access department or front desk.
• Handle incoming faxes through opening inquiries, scanning in and distributing to proper staff or department.
• Work with access team to ensure calls for service are answered in a timely and professional manner.
• Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
• Exhibit actions and make decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Demonstrate strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders.
• Serve as a role model to others and demonstrate excellent company stewardship.

Schedule

Shift: T/W/TH from 9:30-6:00pm and F/Sat from 8:30-5:00pm.

Compensation & Rewards

Starting Pay: $19.21/hr (based on education, experience, and credentials)

Work Location

Rosecrance Health Network- Mulford Road Rockford, IL. (with potential remote if located in IL, IA, WI)