[Hiring] Care Coordinator I (Client Care) @Headlight

Role Description

Join a team that’s transforming mental healthcare. As a Client Care Coordinator, you serve as a vital link between our clients and clinical team, ensuring that each care plan is executed seamlessly. You’ll do this by:

• Aligning clinician availability with client needs by managing calendars, rescheduling appointments, and optimizing clinician schedules for maximum efficiency.
• Acting as the first point of contact for client inquiries through phone, text, and email—delivering timely, compassionate, and professional support.
• Supporting our clinicians by keeping them informed of relevant updates, schedule changes, and client preferences.
• Fostering a smooth, supportive care experience for both clients and clinicians by ensuring communication is clear, plans are followed, and needs are proactively met.

Our Pillars:

• Make things easier.
• Forge genuine connections.
• Elevate the standard.

Roles and Responsibilities:

• Client Care Coordination: Facilitate the execution of a Clinician developed care plan for clients in need of outpatient mental health services; answer calls, reply to text messages & emails, and assist clients in their scheduling needs.
• Clinical Support: Provide administrative support to clinicians and their clients by backing up the Clinical Support Team, including assisting with documentation, scheduling logistics, and any other operational needs that contribute to seamless care delivery.
• Team Collaboration: Work collaboratively with the Clinical, Billing, and Intake Teams to ensure continuity of care and streamlined communication.
• Resource Coordination: Assist clients in navigating the healthcare system by coordinating services both within Headlight and externally.
• Monitoring and Follow-Up: Regularly track client progress and ensure care is delivered according to established plans.
• Client Satisfaction: Serve as a reliable, empathetic point of contact for clients, ensuring their needs are met.
• Data Entry, Tasking, and Record Keeping: Maintain accurate and up-to-date client records by entering information into the system in a timely and detailed manner.
• Compliance with Policies: Uphold all organizational policies and procedures.

Qualifications

• Previous experience in a medical/mental health office, specifically with scheduling and referral coordination.
• Working knowledge of Electronic Medical Records Systems.
• Experience with Excel, Word, and other computer programs.
• Ability to work with a team with little direct supervision.
• Excellent communication skills through phone, email, text and chat.
• Customer service experience (2 years preferred).
• Ability to be flexible in a fast paced, evolving work environment.
• Problem solving skills.
• Possess a strong collaborative attitude that applies solution-based thinking.
• Computer skills.
• Communication skills, verbal and written.
• Professional attitude.
• Customer service skills.
• Prompt attention to detail.

Benefits

• W2 role with competitive hourly rate.
• Medical, Dental and Vision on the first of the month after employment (based on FT hours).
• Paid Vacation, Sick, and Holiday time.
• Employee Assistance Program (EAP) provides confidential counseling services.
• 401(k) plan with company contribution.
• Remote work schedule.
• Opportunity to work in a cutting-edge healthcare technology environment.
• Professional development opportunities and training.
• Collaborative and supportive work culture.
• Impactful role contributing to the enhancement of patient care and healthcare processes.
• $20 - $22 an hour, with potential incentive pay based on performance.