[Hiring] Care Coordinator @Cardinal Health

Role Description

The Coordinator, Individualized Care supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules. This role is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include:

• Patient referral intake
• Investigating all patient health insurance benefits
• Proactively following up with various partners including insurance payers, specialty pharmacies, support organizations, and the patient/physician

The Coordinator, Individualized mediates effective resolution for complex payer/pharmacy issues toward a positive outcome and provides a positive patient experience. This role answers inbound questions and provides customer service and technical expertise to parties.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Ability to work Monday-Friday between the hours of 7:00 AM-7:00 PM CST

Requirements

• Maintains a current and in-depth understanding of patient therapies, prior approval and reimbursement processes, and details of health care plans
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems
• Meets key performance indicators including service levels, call volumes, adherence, and quality standards
• Follows up with patients, pharmacies, physicians, and other support organizations as needed regarding inquiries
• Handles sensitive information and personal data with discretion
• Escalates highly complex and difficult issues as needed to senior team members and Individualized Care leadership

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs