[Hiring] Care Coordinator @ISTA Personnel Solutions

Role Description

Our US-based client is a growing provider of Applied Behaviour Analysis (ABA) therapy, supporting children with autism and their families across the United States. We are seeking an exceptional Care Operations Specialist to become the operational heart of their Care Coordination team.

This is far more than an administrative position. You will:

• Serve as the primary non-clinical point of contact for families.
• Support employees throughout their onboarding journey.
• Monitor service quality and compliance.
• Provide operational support that helps ensure an outstanding experience for both families and staff.

Success in this role requires:

• Outstanding communication skills.
• Exceptional organisation.
• Strong attention to detail.
• Emotional intelligence.
• The ability to confidently manage multiple priorities in a fast-paced healthcare environment.

PLEASE NOTE:

• Working Hours: Monday – Friday, 4:00 PM – 1:00 AM SAST (subject to daylight saving time).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 30 Mbps upload and download with wired Ethernet capability is mandatory. Applicants without fixed fibre cannot be considered.
• Power Backup: Reliable backup power is required to manage load shedding or outages. Applicants without backup power cannot be considered.
• Work Environment: Fully remote.
• Training: Comprehensive training will be provided, with responsibilities introduced progressively as you become familiar with the role.

Qualifications

• Experience in one or more of the following:
  • Healthcare Administration
  • Medical Administration
  • Patient Care Coordination
  • Customer Success
  • Client Services
  • Operations Coordination
  • Healthcare Customer Service
• Exceptional English verbal and written communication skills.
• Excellent telephone etiquette and confidence speaking with clients.
• Strong relationship-building skills.
• Outstanding organisational and time management abilities.
• Ability to manage multiple competing priorities.
• High attention to detail.
• Strong problem-solving skills.
• Ability to work independently while remaining highly accountable.
• Proficiency in Microsoft Office and Google Workspace.

Requirements

• Highly Advantageous:
  • Experience supporting US healthcare clients.
  • ABA, behavioural health or therapy practice experience.
  • Medical scheduling or care coordination experience.
  • Healthcare compliance experience.
  • Experience dealing with insurance providers.
  • Customer Success or Client Experience background.

What Makes Someone Successful in This Role?

• Warm and empathetic.
• Highly organised.
• Exceptionally proactive.
• A confident communicator.
• Calm under pressure.
• Naturally solutions-focused.
• Comfortable making phone calls throughout the day.
• Able to build trust quickly.
• Passionate about delivering an outstanding customer experience.

If you are not contacted within 14 working days, please consider your application unsuccessful.