[Hiring] Care Coordinator @Cordant Health Solutions

Role Description

Providing quality service and accurate results supports our primary mission as a trusted adviser to our clients. As a Care Coordinator, you will be working in a fast-paced, growing, and challenging work environment. The Care Coordinator role is responsible for:

• Answering inbound calls and engaging clients to arrange for laboratory testing services.
• Coordinating requested laboratory testing and building client relationships.
• Applying timely referral management strategies.
• Contacting clients to coordinate testing and maintaining proactive communication.
• Reinforcing Cordant's mission of being a Specialty Laboratory market leader and trustworthy partner to payers.

Qualifications

• High School Diploma, required.
• AA, AS or college degree, preferred.
• 5+ years' work experience in a customer service-related field including order fulfillment or scheduling, with a minimum of 3+ years in healthcare, required.
• Pharmacy or toxicology experience such as laboratory technician/assistant, pharmacy technician or PBM work experience, preferred.

Requirements

• Verify and validate the accuracy of all referral information and obtain any missing information needed to effectively process referrals.
• Review and manage scheduled referrals and initiate escalation when appropriate.
• Initiate contact with patients, clients, or other entities to provide education on the scheduling process, notify of scheduled collection, or communicate scheduling barriers.
• Utilize effective communication and negotiation skills to educate patients or other entities to encourage testing services to meet customer needs.
• Proactively identify and resolve challenges that may impact the successful delivery of testing services.
• Follow escalation process when service agreements and/or customer satisfaction is at risk.
• Document all actions thoroughly in the referral management system.
• Consistently and effectively update patients, case managers, or other involved parties regarding the status of referrals.
• Respond to email/fax/phone calls while meeting and/or exceeding service level goals.
• Exercise initiative in all duties to promote a strong, collaborative team.

Benefits

• New Hire Onboarding.

Physical Requirements

• Light to moderate physical effort (lift/carry up to 25 lbs.).
• Sitting & standing for long periods of time.
• Repetitive motions and/or prolonged computer use.
• Working at a fast pace, subject to many interruptions.