[Hiring] Care Ambassador @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

The Care Ambassador in Optum Frontier Therapies will be on the team of an exciting new business serving patients with rare diseases, pharma manufacturers, and providers by dispensing and servicing therapies at the frontier of healthcare. The Care Ambassador will be responsible for acting as the Single Point of Contact (SPOC) for a portfolio of healthcare providers, customers, and patients. The role is designed to provide solutions regarding product and program-related issues.

• Drive patient adherence to therapies.
• Onboard and welcome the patient to Optum Frontier Therapies.
• Develop and build on long-term effective relationships with healthcare providers, affiliated staff, and support personnel.
• Educate the patient, caregivers, and all those involved in a patient’s care plan on program services and solutions.
• Build trust in the program and long-term relationships.

As a Care Ambassador, you will serve patients, providers, pharmacy manufacturers, and insurance carriers. You will work with a team of about 40 other Care Ambassadors where you will:

• Review daily plans of action for assignments.
• Serve as a first point of contact for patient resolution.
• Handle inbound calls as needed.
• Support and communicate with a diverse patient population.
• Make outbound calls to patient dispenses.
• Triage calls and attend meetings as needed.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 9:00 am - 9:00 pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 8 weeks of training (6 week-long virtual classroom training followed by peer shadowing for 2 additional weeks) during normal scheduled shift of Monday - Friday, 9:00 am - 5:00 pm EST.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 3+ years of case/account management, relationship management, customer support or professional customer service experience.
• Call center experience.
• Experience with Computers and Windows based programs.
• Ability to work full-time, Monday - Friday.
• Flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am - 9:00 pm EST.
• Occasional overtime may be necessary.

Requirements

• Valid license, registration and/or certification, in good standing, to practice as a Pharmacy Technician as required by the Board of Pharmacy in the state employed.
• Specialty Pharmacy experience.
• Pharmacy Accreditation experience.
• Work history working in a matrixed environment, and operations environment.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• Salary for this role will range from $20 - $36 hourly based on full-time employment.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.