[Hiring] Call Center Trainer @US Service Animals

Role Description

SAPS LLC is looking for a Call Center Trainer to be responsible for preparing new and existing agents to perform successfully in a sales-driven call center environment. This role ensures agents are trained on product knowledge, systems, sales execution, objection handling, customer engagement, and compliance requirements so they can transition to production with confidence and meet performance expectations.

What You'll Do

• Deliver virtual and classroom call center training for new hires and existing agents
• Coach agents through live call monitoring, roleplay, and one-on-one feedback
• Develop and update training materials, scripts, and sales exercises
• Identify skill gaps and escalate performance risks to the Training Manager
• Document daily EOD recaps and live monitoring findings with behavioral specificity

Qualifications

• 2–5 years of call center experience in sales or customer service
• Experience delivering training, coaching, or onboarding in a call center environment
• Strong knowledge of sales techniques, objection handling, and CRM systems
• Proficient in Google Workspace, Slides, and learning management tools

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)/Roth IRA Match
• Paid Time Off
• Free Counseling Services
• Remote Work Flexibility
• FSA Account Offerings
• Discounts on travel, movie tickets, electronics, and more