[Hiring] Call Center Supervisor @Manpower/itec

Role Description

The Beneficiary Support Specialist/Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services, and/or customer complaints.

Job Responsibilities:

• Accessing databases to retrieve and/or record information such as customer complaints or orders.
• Responding to customer complaints or inquiries; taking orders for products or merchandise.
• Calculating charges, processing billing or payments, processing customer claims, handling returns, refunds, and exchanges.
• Keeping records of customer interactions and updating customer account information.
• This position receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.

Qualifications

• High school diploma or one year of work experience.

Requirements

• High school diploma or one year of work experience.

Benefits

• Comprehensive benefits package.
• Competitive pay.