[Hiring] Call Center Specialist @BJC HealthCare

Role Description

BJC Health is looking for a Remote Call Center Specialist!

• Handles large volume of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers' inquiry.
• Supports hospital marketing efforts through referrals to physicians, services and class/event registration.
• Maintains accountability for accurate data entry and maintains patient privacy and security as outlined by HIPAA.
• Communicates in a professional, positive and respectful manner; provides a high level of customer service when handling telephone calls and responding to e-mails.
• FT opportunity, Monday-Friday, 9:30a-6p.

Qualifications

• High School Diploma or GED

Requirements

• No Experience
• No Supervisor Experience

Preferred Qualifications

• Experience: < 2 years

Responsibilities

• Manage a high volume of customer contacts including: incoming and outbound calls, emails, chat, etc., from patients for a variety of reasons, to include tier one calls (single service line or domain).
• Manage inquiries/contacts within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, average response time and average transaction time; provides excellent and consistent customer service for a variety of call types; communicates in a professional, positive and respectful manner with patients, providers, BJC staff and external organizations.
• Consistently exceeds individual service level standards including: contacts managed, ASA, Transaction Time, RONA, QI Scores, etc.
• Responsible for appropriate and accurate data entry, coding and documentation of all interactions.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date.
• Disability insurance* paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition Assistance available on first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off benefit combines vacation, sick days, holidays and personal time.
• Adoption assistance.