[Hiring] Call Center Specialist @SCM Insurance Services

Role Description

We are seeking a Full Time Call Center Specialist to join our team in Little Rock, Arkansas! Reporting to the Claims Supervisor, the Call Center Specialist is the first point of contact regarding new and existing claims.

• Answer incoming calls for new claims
• Make outgoing calls for messages received regarding new claims
• Enter new claim information into the client website
• Messages examiner with information regarding existing claims
• Communicates with insureds and co-workers in a professional, positive and proactive manner
• Work collaboratively across all internal departments
• Adhere to all company and department personnel policies and procedures
• Other related responsibilities and tasks as assigned by your immediate supervisor or other management as directed
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing

Qualifications

• High School Diploma required; Bachelor’s degree is preferred
• Proficient in Microsoft Office
• Good typing and spelling skills preferred
• Problem solver
• Strong communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Requirements

• Only US residents will be considered
• Dynamic environment with tight deadlines and changing priorities
• All prospective employees must pass a background check
• Remote working, but may be called into work in the office temporarily or permanently at any time
• Hourly Rate of Pay: $17 USD per hour

Benefits

• We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.