[Hiring] Call Center Service Representative @Zions Bancorporation

Role Description

Help every customer feel valued by your words and actions.

• Inspire our customers to tell someone about their positive experience.
• Deliver meaningful solutions for our customers through inbound phone interactions.
• Seek to add value to each customers’ experience by sharing your knowledge of our products and services.
• Develop your skills and knowledge in technology, banking, and leadership to help grow your career.
• Build meaningful relationships with our customers.

Qualifications

• You must live within 90 miles of an ID location.
• Passion to serve others, learn continuously, and contribute positively to our culture.
• Enjoy interacting with customers using your outstanding communication skills.
• Experience helping customers solve problems, educate on products/services, and putting the customer first.
• Knowledge of banking and financial services, a plus.
• Knowledge of various computer software, ability to navigate multiple systems, and strong keyboarding skills.
• High School diploma or equivalent.

Requirements

• 100% fully remote position (requires internet connection and workspace free from distractions).
• 11 weeks virtual online training that begins Wednesday, June 17 at 10:30 am MST.
• Paid training hours Monday-Friday, 10:30 am-6:00 pm MST.
• You must be able to attend 100% of the 11-week training.
• Starting hourly wage of $17.00.
• Bilingual in Spanish? Upon completion of training and passing a Spanish language assessment, you will receive an additional $.75 per hour.
• After 6 months or less of proven performance, you are eligible for cross training and an additional $.75 per hour.
• Milestone Bonus at 6 months ($500), 12 months ($1,000), and 18 months ($1,500).
• Flexibility to help you balance life and work; full-time and flexible shifts available after training.
• After training you will participate in a shift bid to determine your start time. Start times will be 10:00 am, 11:00 am, or 12:00 pm. Shifts available will be 5x8, 4x10, or 4x9+4.

Benefits

• Culture committed to your success.
• 100% remote, work from home – save money, save commute time.
• Competitive pay, plus monthly incentive opportunities.
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire.
• Employee Ambassador preferred banking products.
• Monthly contests to keep things fun and rewarding.
• Professional development/leadership development opportunities.