[Hiring] Call Center Sales Representative @ResMed

Role Description

Ready for a Change? Work From Home with Brightree by ResMed! Currently working in a call center and tired of commuting to the office? Brightree by ResMed is hiring motivated, customer-focused callers who are ready to take the next step in their career—from the comfort of home!

In this role, you will:

• Manage inbound and outbound calls with patients to support resupply of existing products.
• Handle high-volume (100+) inbound and outbound calls per day.
• Serve as the primary point of contact for creating and booking patient orders.
• Complete tasks accurately and on time.
• Collaborate with internal and external teams to resolve issues.
• Monitor performance metrics and meet quality and service-level standards.
• Adhere to schedules and departmental procedures while working independently.
• Deliver exceptional customer service while effectively multitasking across multiple accounts.

Qualifications

• High school diploma required.
• 1+ year of customer service and/or sales experience.
• Self-motivated with the ability to troubleshoot and adapt quickly.
• Strong verbal and written communication skills.
• Highly detail-oriented with a focus on data-entry accuracy.
• Ability to multitask in a fast-paced environment.
• Comfortable working independently.

Requirements

• Remote work environment must be HIPAA compliant.
• Hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload.
• Wi-Fi, satellite, cellular, and 5G connections are not supported.
• Candidates will be asked to complete a brief internet speed test during the interview process.

Benefits

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k) and Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) and tuition assistance.
• Fifteen days Paid Time Off (PTO) in the first year of employment.
• 11 paid holidays plus 3 floating days.
• Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.