[Hiring] Call Center Representative / Outbound Appointment Setter @Bath & Cabinet Experts

Role Description

At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you!

MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED

The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. Candidates must be available to work during Eastern Standard Time hours .

Job Duties & Responsibilities

• Responsible for engaging with prospective clients with the goal of setting appointments for the sales team.
• Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients.
• Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments.
• Follow the designated sales process for appointment setting including confirming full and accurate client information.
• Ensure all activity and information is accurately logged in CRM.
• Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts.

Qualifications

• Prior experience in a multi-product sales environment preferred.
• Background in home improvement inside sales strongly desired.
• High School diploma or equivalent required.
• 1+ year of call center experience required.
• Experience with Lead Perfection CRM a plus.
• Must be able to work independently in a fast-paced environment.
• Excellent phone and communication skills.
• Be energetic and have a positive attitude.
• Must be task oriented and driven to meet and exceed goals.

Benefits

• Full-time W2 employment with competitive pay and several bonus opportunities.
• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match.
• Paid Time Off including paid holidays and your birthday off!
• Flexible remote schedule with weekend availability.
• Ongoing training to grow your skills.
• Work in a supportive, award-winning company that values people and performance.