[Hiring] Call Center Representative – Accounts Receivable @Lithia & Driveway

Role Description

The Accounts Receivable (AR) Representative is a liaison between Lithia Motors, Inc. and its customers. The role is responsible for providing stellar customer service as it relates to both the efficient and timely collection of service and parts customer receivables as well as the professional response to inquiries regarding those receivables.

• Monitor customer accounts daily to identify aged receivables and contact customers for payment.
• Keep detailed records and reporting on collection activity including updating systems and trackers.
• Receive in-bound AR related calls.
• Resolve billing issues.
• Research and respond to inquiries from service and parts customers, Lithia stores and internal customers within the timeframe that aligns with established service level agreements.
• Other duties as assigned.

Qualifications

• Strong attention to detail and sense of urgency.
• Excellent communication skills (both written and oral).
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate.
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Time Management – ability to prioritize workload and manage one’s own time.
• Previous customer service experience.
• Experience with outbound calls or collections is valuable.
• Tech savvy – you will be operating in a variety of systems.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs