[Hiring] Call Center Representative @Surgery Partners Careers

Role Description

• Answer incoming calls and direct them to the right departments
• Accurately schedule appointments, consultations, and surgeries in Athena
• Register new patients and input detailed demographic and insurance information
• Confirm appointments and verify insurance coverage
• Educate patients on pre-visit protocols, paperwork, and appointment details
• Take and route messages from patients, physicians, and pharmacies
• Coordinate scheduling for multiple physicians and locations
• Provide backup front office support and contribute to overall workflow
• Reach out to new patients with a friendly welcome call

Qualifications

• High School Diploma or equivalent required
• Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting
• Prior experience working with insurance and EHR systems (Athena plus!)
• Familiarity with medical terminology and managed care contracts
• Excellent verbal/written communication and people skills in English and Spanish
• Strong organizational and time management abilities
• Proficient in Microsoft Office with fast, accurate data entry skills
• Ability to multitask while maintaining attention to detail

Requirements

• Love working with diverse patient populations
• Thrive in a team-oriented, collaborative setting
• Have a service-first mindset and are calm under pressure
• Are driven to provide the best patient experience every time

Physical & Mental Requirements

• Standard office duties including sitting, standing, and using a computer
• Must be able to handle a high volume of calls and multitask efficiently in a busy environment