[Hiring] Call Center Representative @Kids Dental Brands

Role Description

Are you bilingual (English/Spanish), dependable, and looking for a career opportunity where you can make a difference every day? Do you enjoy helping people and providing great customer service?

Kids Dental Brands is looking for a motivated Call Center Representative to join our growing team! This is a full-time remote position for candidates located in El Paso, TX who are ready to build their customer service skills while supporting families and dental offices across the states we serve.

• Assist our pediatric and/or orthodontic dental offices
• Handle inbound and outbound phone calls
• Follow up with patients to confirm appointments, provide pre-visit instructions, and address any changes or cancellations
• Verify insurance eligibility
• Register new patients
• Collect and update patient information in the dental office’s database, ensuring accuracy and confidentiality
• Maintain a professional and courteous tone during all interactions with patients, fostering a positive and welcoming environment

Qualifications

• Applicants must reside in El Paso, TX
• Applicants must be bilingual (English/Spanish)
• 1+ year of customer service experience preferred
• Reliable, dependable, and self-motivated
• Coachable and willing to learn
• Comfortable working remotely and using technology

Requirements

• Work from the comfort of your home
• No nights or weekends required at this time
• Monthly bonus opportunities - earn up to an additional $200/month
• Internet allowance up to $60/month for work expenses
• Opportunity to grow your career with a supportive team
• Health coverage, 401(K) retirement plan, PTO, paid holidays, and wellness days to support your health, financial well-being, and work-life balance

Benefits

• Health coverage
• 401(K) retirement plan
• PTO
• Paid holidays
• Wellness days to support your health, financial well-being, and work-life balance