[Hiring] Call Center Representative @Customer Contact Services

Role Description

The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional, and timely manner. Primary responsibilities include:

• Deliver exceptional customer service to all callers
• Answer incoming calls in a timely manner
• Identify the caller’s needs for call resolution
• Adhere to company scripts and procedures to ensure consistency
• Provide customers with product and service information
• Accurately process online reservations
• Accurately document call information and interactions
• Maintain a knowledge base of evolving products and services
• Identify and escalate issues to supervisors
• Maintain Quality Assurance standards
• Ongoing training for all CCS client programs and accounts
• Other duties as assigned

Qualifications

• G.E.D. or higher education level
• One year of call center or customer service experience
• Understanding of basic computer hardware, software, and general systems
• Computer navigation & typing skills to manage multiple programs, platforms, and systems
• Ability to identify, understand, and protect confidential information
• Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction
• Excellent written communication and documentation skills
• Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules
• Strong problem-solving skills and attention to detail

Requirements

• Availability on Saturday or Sunday
• Full-time Available shifts:
  • 9:30 AM - 6:00 PM CST
  • 7:00 AM - 3:30 PM CST
• Part-time Available shifts:
  • 3:00 PM - 10:00 PM CST
  • 12:00 PM - 8:00 PM CST
• Equipment Requirements:
  • Keyboard - F1 - F12 keys, Page Up/Page Down
  • Two monitors
  • Webcam
  • Ability to connect to the internet via an Ethernet cord (WIFI not permitted)
  • Wired USB Headset
  • Windows 11
  • 8 gigs of RAM or more (Installed Physical Memory)
  • Intel i3 or AMD Ryzen 3 CPU or better

Benefits

• Work from home
• Monthly Performance Bonus Opportunities
• Medical insurance (full-time employees)
• Dental and Vision insurance (full-time employees)
• 401k
• Paid time off
• Life insurance
• Holiday incentive pay
• Employee events and activities
• Advancement opportunities